Terms & Conditions

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

Payment & Order Processing

Payment must be made before an order is processed. After receiving your order, you are welcome to contact us in the event you may have queries or concerns with the order.

Please also note that once your order has been received and we have found that some details provided are invalid, our team may contact you in order to obtain the correct information. However, if we are unable to obtain the correct information, we reserve the right to refund (if applicable) and cancel the order at our discretion. Our aim is to provide our customers with the highest level of security and to ensure safe delivery of every order.

Delivery - Authority to Leave Goods

You may provide with your consent for us to leave goods unattended and without a signature at the nominated delivery address.

By providing this consent you acknowledge and agree that, once the courier has left the goods at the delivery address, the complete order has been received.

Woolley Appliance Services Pty Ltd does not accept responsibility for any loss or damage which results from the Authority to Leave Goods delivery method.

You release Woolley Appliance Services Pty Ltd from and against any and all claims, demands, liabilities, losses, costs and expenses, including financial and other consequential losses, made, suffered or incurred by you or any other person or entity as a result of this Authority to Leave consent.

Delivery - Return to Sender

Invalid Address

If you have provided invalid address details, we cannot be held liable for any delays. However, if the parcel is successfully returned to us, we can then organise reshipment after obtaining the correct delivery information from you. The customer will be liable for the associated shipping cost.

Unclaimed Items

If delivery is attempted and the nominated address is unattended, the parcel will then be delivered to the nearest collection point (unless you have issued an authority to leave, in which case the parcel will be left as instructed). In the event that a parcel remains unclaimed from the collection point and is subsequently returned to us, we can then organise reshipment. The applicable shipping cost is to be covered by the customer.

Reshipment Costs and Return to Sender Fee

The cost to reship the order will be in accordance with the current rates set out by the carrier. Please note that a fee is also applied when a parcel is returned to us as RTS through Australia Post. The customer will be liable for this cost.

  • For individual items, shipping rates can be obtained by using the shipping estimator on the corresponding product page.
  • For orders containing multiple items, an estimate can be obtained by adding each of the items to the cart and using the shipping estimator available on the shopping cart page.
  • The current Return to Sender fee set by Australia Post is a flat rate of $10.00.

In the event where our attempts to contact you to obtain correct address details and/or to organise payment for reshipment have failed, we will process a refund for the original amount paid minus our initial shipping cost and the return to sender fee. The amount deducted will be in accordance with the current rates set out by the carrier that was used to ship your order.

A tax invoice will be supplied for any additional fees paid. In the case of a refund, an adjustment tax invoice will be supplied outlining the original transaction amount and the additional fees deducted from the refund provided.

Product Returns

In the event that you have a faulty or DOA item, received the incorrect item or you have changed your mind, please refer to our Returns Policy for more details relating to warranty and return procedures

By accepting the Terms & Conditions which govern the use of this website, you also accept our Returns Policy.

Privacy Policy

We place the highest amount of importance on security and are committed to protecting your personal information. We have stringent procedures in place to ensure any information you provide to us is safely guarded. For more information, please refer to our Privacy Policy.

By accepting the Terms & Conditions which govern the use of this website, you also accept our Privacy Policy.

Intellectual Property

Unless otherwise indicated, all material within this website including but not limited to text, product descriptions, logos, icons, graphics, artwork and images are considered intellectual property of Woolley Appliance Services Pty Ltd. This material is protected under Australian and international copyright laws and as such cannot be reproduced in any form without our written consent.

The Woolley Appliance Services Pty Ltd logo, the Woolleys Online logo and the terms Woolley Appliance Services Pty Ltd and Woolleys Online are registered trade marks.

Any other trade marks represented within our website are to be considered as intellectual property of their respective owners.


Woolley Appliance Services Pty Ltd pride ourselves on providing the most accurate information possible at all times. However, we cannot be held liable for the misuse or misapplication of any of the information contained within this website.

It is expected that appropriate steps are taken by you to ensure the suitability of any products prior to purchase. We accept no responsibility for any loss or damages that may occur from incorrect choice, incompatibility issues or other circumstances beyond our control.