WOOLLEY APPLIANCE SERVICES

We commenced our business more than thirty years ago as a single person operation and are proud to have grown to be one of the largest privately and Australian-owned Authorised service providers within the appliance and consumer-electronics repair industry. Being an Authorised Service Centre (ASC) for some of the leading major manufacturers ensures that we have access to all the information and resources needed to professionally service your product. We are accredited by the Australian Refrigeration Council allowing us to repair your fridge or freezer. ARC AU02114.

samsung

lg

dgs

twg

FREQUENTLY ASKED QUESTIONS

What brands are we Authorised to service?

We are an Authorised Service Centre for Samsung, LG and Liebherr products. The products we service range from Televisions to Refrigerators, from Microwaves to Vacuum Cleaners and more. We can carry-out assessments for insurances, perform minor or major repairs and more.

For a full-list of what products we service, please visit our Our Services.

What products do we service?

We service products ranging from Televisions to Refrigerators, from Microwaves to Vacuum Cleaners and more. We can carry-out assessments for insurances, perform minor or major repairs and more.

For a full-list of what products we service, please visit our Our Services.

What are our Service Charges?

Updating section – please contact our office for our service fees. 

What does our Call-Out fee include?

Our in-home call-out fee includes the following:

  • One technician to visit the address where the product is located1
  • One product to be assessed/serviced2
  • One hour on-site assessment or labour (if applicable) on the first visit only pertaining to this fault/service3
  • Service Report / Quotation4

1Additional charge is applicable in cases of products requiring more than one technician (e.g. stacked appliances, televisions over 64 inches, etc.). Additional travel charge is applicable for ‘out-of-area’ locations. Melbourne CBD and surrounds incur an area surcharge to allow for tolls, parking, access. 

2Additional charge is applicable if there are multiple products to be assessed at the nominated location.

3If parts are required for repair, these are an additional cost and not included in the call-out charge; if transportation is required this will incur additional charges; if parts are not available via the supplier or the product is not repairable, the full call-out fee is still applicable. The included one-hour assessment/labour charge on the first visit does not guarantee a repair.

4Service Report and any subsequent quotations are provided only once the call-out fee has been paid.

What is our Service Process?

When booking with Woolley Appliance Services, you are provided with the following:

  • A scheduled day for a technician to attend based on our next available booking date as well as your availability1
  • An SMS on the morning of your booking outlining the estimated time of arrival from the technician2
  • A courtesy call from the technician prior to arrival3

1In cases of unforeseen circumstances (e.g. technician illness and absences), you are rebooked for the next available booking date as a priority.

2The timeframe provided is an estimation only. We do not offer or guarantee specific timeframes for technician arrivals as this can be affected by cancelled bookings, repairs that take longer than anticipated, traffic, absences, etc. 

3Depending on the proximity to the prior job, on average this is a 30-minute phone call prior unless otherwise requested by you at the time of booking. 

Does your product have manufacturer warranty?

Warranty bookings (manufacturer or extended warranty) can only be confirmed with an applicable warranty reference number from the manufacturer/warranty supplier. We cannot and will not service a product under the product warranty without the appropriate warranty authority.

Product warranties range from 12 months to 3 years, plus additional for extended warranty policies. However, even if your product falls within the  manufacturer warranty, it may not necessarily indicate that your product manufacturer will cover the cost of repairs. Warranties may be voided if any of the below occur:

  • Physical or impact damage
  • Liquid damage
  • Negligence (no maintenance or cleaning)

Make sure you speak to our staff and report anything related to your fault prior to booking a technician to attend.

How to locate your Model and Serial numbers

Each booking requires a model number at a minimum. Serial numbers are preferred to ensure we have compatible parts on-board this us. If you do not provide all information at the time of booking, this reduces the chance of a repair on the first visit.

Refer to the illustrations below as a general location for model and serial numbers.

What areas do we service?

We have technicians all over Melbourne and therefore we can service your product if you are located in any of the below areas (sorted alphabetically by suburb):

3067 ABBOTSFORD
3040 ABERFELDIE
3042 AIRPORT WEST
3021 ALBANVALE
3206 ALBERT PARK
3020 ALBION
3078 ALPHINGTON
3018 ALTONA
3025 ALTONA EAST
3025 ALTONA GATE
3028 ALTONA MEADOWS
3025 ALTONA NORTH
3213 ANAKIE
3022 ARDEER
3143 ARMADALE
3143 ARMADALE NORTH
3217 ARMSTRONG CREEK
3099 ARTHURS CREEK
3936 ARTHURS SEAT
3032 ASCOT VALE
3442 ASHBOURNE
3147 ASHBURTON
3147 ASHWOOD
3195 ASPENDALE
3195 ASPENDALE GARDENS
3049 ATTWOOD
3123 AUBURN
3122 AUBURN SOUTH
3212 AVALON
3034 AVONDALE HEIGHTS
3782 AVONSLEIGH
3340 BACCHUS MARSH
3183 BALACLAVA
3340 BALLIANG
3340 BALLIANG EAST
3926 BALNARRING
3926 BALNARRING BEACH
3103 BALWYN
3103 BALWYN EAST
3104 BALWYN NORTH
3175 BANGHOLME
3084 BANYULE
3220 BAREENA
3213 BATESFORD
3058 BATMAN
3911 BAXTER
3153 BAYSWATER
3153 BAYSWATER NORTH
3807 BEACONSFIELD
3808 BEACONSFIELD UPPER
3193 BEAUMARIS
3160 BELGRAVE
3160 BELGRAVE HEIGHTS
3160 BELGRAVE SOUTH
3215 BELL PARK
3215 BELL POST HILL
3228 BELLBRAE
3081 BELLFIELD
3228 BELLS BEACH
3216 BELMONT
3097 BEND OF ISLANDS
3435 BENLOCH
3204 BENTLEIGH
3165 BENTLEIGH EAST
3806 BERWICK
3753 BEVERIDGE
3918 BITTERN
3193 BLACK ROCK
3193 BLACK ROCK NORTH
3130 BLACKBURN
3130 BLACKBURN NORTH
3130 BLACKBURN SOUTH
3942 BLAIRGOWRIE
3432 BOLINDA
3196 BONBEACH
3939 BONEO
3155 BORONIA
3977 BOTANIC RIDGE
3128 BOX HILL
3129 BOX HILL NORTH
3128 BOX HILL SOUTH
3195 BRAESIDE
3150 BRANDON PARK
3019 BRAYBROOK
3219 BREAKWATER
3088 BRIAR HILL
3186 BRIGHTON
3187 BRIGHTON EAST
3186 BRIGHTON NORTH
3184 BRIGHTON ROAD
3047 BROADMEADOWS
3338 BROOKFIELD
3012 BROOKLYN
3056 BRUNSWICK
3057 BRUNSWICK EAST
3056 BRUNSWICK LOWER
3056 BRUNSWICK NORTH
3055 BRUNSWICK SOUTH
3055 BRUNSWICK WEST
3428 BULLA
3105 BULLEEN
3437 BULLENGAROOK
3083 BUNDOORA
3121 BURNLEY
3121 BURNLEY NORTH
3023 BURNSIDE
3023 BURNSIDE HEIGHTS
3125 BURWOOD
3151 BURWOOD EAST
3151 BURWOOD HEIGHTS
3762 BYLANDS
3442 CADELLO
3023 CAIRNLEA
3037 CALDER PARK
3124 CAMBERWELL
3126 CAMBERWELL EAST
3124 CAMBERWELL NORTH
3124 CAMBERWELL SOUTH
3124 CAMBERWELL WEST
3061 CAMPBELLFIELD
3977 CANNONS CREEK
3126 CANTERBURY
3939 CAPE SCHANCK
3442 CARLSRUHE
3053 CARLTON
3054 CARLTON NORTH
3053 CARLTON SOUTH
3163 CARNEGIE
3023 CAROLINE SPRINGS
3197 CARRUM
3201 CARRUM DOWNS
3162 CAULFIELD
3145 CAULFIELD EAST
3161 CAULFIELD JUNCTION
3161 CAULFIELD NORTH
3162 CAULFIELD SOUTH
3145 CENTRAL PARK
3148 CHADSTONE
3148 CHADSTONE CENTRE
3217 CHARLEMONT
3196 CHELSEA
3196 CHELSEA HEIGHTS
3192 CHELTENHAM
3192 CHELTENHAM EAST
3434 CHEROKEE
3756 CHINTIN
3116 CHIRNSIDE PARK
3169 CLARINDA
3430 CLARKEFIELD
3168 CLAYTON
3169 CLAYTON SOUTH
3782 CLEMATIS
3068 CLIFTON HILL
3442 COBAW
3058 COBURG
3058 COBURG NORTH
3781 COCKATOO
3030 COCOROC
3340 COIMADAI
3770 COLDSTREAM
3066 COLLINGWOOD
3066 COLLINGWOOD NORTH
3048 COOLAROO
3214 CORIO
3101 COTHAM
3099 COTTLES BRIDGE
3064 CRAIGIEBURN
3977 CRANBOURNE
3977 CRANBOURNE EAST
3977 CRANBOURNE NORTH
3977 CRANBOURNE SOUTH
3977 CRANBOURNE WEST
3121 CREMORNE
3919 CRIB POINT
3136 CROYDON
3136 CROYDON HILLS
3136 CROYDON NORTH
3136 CROYDON SOUTH
3341 DALES CREEK
3047 DALLAS
3175 DANDENONG
3175 DANDENONG EAST
3175 DANDENONG NORTH
3164 DANDENONG SOUTH
3175 DANDENONG SOUTH
3340 DARLEY
3145 DARLING
3756 DARRAWEIT GUIM
3103 DEEPDENE
3023 DEER PARK
3022 DEER PARK EAST
3023 DEER PARK NORTH
3037 DELAHEY
3030 DERRIMUT
3977 DEVON MEADOWS
3808 DEWHURST
3089 DIAMOND CREEK
3427 DIGGERS REST
3172 DINGLEY VILLAGE
3008 DOCKLANDS
3139 DON VALLEY
3108 DONCASTER
3109 DONCASTER EAST
3109 DONCASTER HEIGHTS
3064 DONNYBROOK
3111 DONVALE
3754 DOREEN
3177 DOVETON
3936 DROMANA
3215 DRUMCONDRA
3175 DUNEARN
3084 EAGLEMONT
3219 EAST GEELONG
3002 EAST MELBOURNE
3196 EDITHVALE
3185 ELSTERNWICK
3095 ELTHAM
3095 ELTHAM NORTH
3184 ELWOOD
3782 EMERALD
3802 ENDEAVOUR HILLS
3076 EPPING
3040 ESSENDON
3041 ESSENDON FIELDS
3041 ESSENDON NORTH
3040 ESSENDON WEST
3177 EUMEMMERRING
3338 EXFORD
3338 EYNESBURY
3078 FAIRFIELD
3060 FAWKNER
3156 FERNTREE GULLY
3786 FERNY CREEK
3939 FINGAL
3065 FITZROY
3068 FITZROY NORTH
3031 FLEMINGTON
3929 FLINDERS
3011 FOOTSCRAY
3131 FOREST HILL
3805 FOUNTAIN GATE
3199 FRANKSTON
3199 FRANKSTON EAST
3199 FRANKSTON HEIGHTS
3200 FRANKSTON NORTH
3199 FRANKSTON SOUTH
3217 FRESHWATER CREEK
3218 FYANSFORD
3185 GARDENVALE
3220 GEELONG
3215 GEELONG NORTH
3218 GEELONG WEST
3783 GEMBROOK
3072 GILBERTON
3437 GISBORNE
3437 GISBORNE SOUTH
3043 GLADSTONE PARK
3163 GLEN HUNTLY
3146 GLEN IRIS
3150 GLEN WAVERLEY
3122 GLENFERRIE SOUTH
3340 GLENMORE
3046 GLENROY
3435 GOLDIE
3043 GOWANBRAE
3341 GREENDALE
3088 GREENSBOROUGH
3059 GREENVALE
3104 GREYTHORN
3216 GROVEDALE
3216 GROVEDALE EAST
3770 GRUYERE
3807 GUYS HILL
3046 HADFIELD
3803 HALLAM
3215 HAMLYN HEIGHTS
3188 HAMPTON
3188 HAMPTON EAST
3188 HAMPTON NORTH
3806 HARKAWAY
3124 HARTWELL
3915 HASTINGS
3142 HAWKSBURN
3122 HAWTHORN
3123 HAWTHORN EAST
3122 HAWTHORN NORTH
3122 HAWTHORN WEST
3202 HEATHERTON
3135 HEATHMONT
3134 HEATHWOOD
3084 HEIDELBERG
3081 HEIDELBERG HEIGHTS
3081 HEIDELBERG WEST
3218 HERNE HILL
3442 HESKET
3190 HIGHETT
3216 HIGHTON
3037 HILLSIDE
3920 HMAS CERBERUS
3139 HODDLES CREEK
3148 HOLMESGLEN
3162 HOPETOUN GARDENS
3340 HOPETOUN PARK
3029 HOPPERS CROSSING
3051 HOTHAM HILL
3166 HUGHESDALE
3166 HUNTINGDALE
3099 HURSTBRIDGE
3079 IVANHOE
3079 IVANHOE EAST
3079 IVANHOE NORTH
3047 JACANA
3228 JAN JUC
3977 JUNCTION VILLAGE
3064 KALKALLO
3791 KALLISTA
3766 KALORAMA
3097 KANGAROO GROUND
3199 KARINGAL CENTRE
3021 KEALBA
3036 KEILOR
3038 KEILOR DOWNS
3033 KEILOR EAST
3038 KEILOR LODGE
3036 KEILOR NORTH
3042 KEILOR PARK
3031 KENSINGTON
3434 KERRIE
3129 KERRIMUIR
3101 KEW
3102 KEW EAST
3173 KEYSBOROUGH
3764 KILMORE
3764 KILMORE EAST
3137 KILSYTH
3137 KILSYTH SOUTH
3021 KINGS PARK
3083 KINGSBURY
3012 KINGSVILLE
3152 KNOX CITY CENTRE
3180 KNOXFIELD
3144 KOOYONG
3341 KOROBEIT
3930 KUNYUNG
3337 KURUNJANG
3083 LA TROBE UNIVERSITY
3075 LALOR
3435 LANCEFIELD
3910 LANGWARRIN
3911 LANGWARRIN SOUTH
3212 LARA
3139 LAUNCHING PLACE
3028 LAVERTON
3026 LAVERTON NORTH
3224 LEOPOLD
3140 LILYDALE
3211 LITTLE RIVER
3340 LONG FOREST
3213 LOVELY BANKS
3093 LOWER PLENTY
3156 LYSTERFIELD
3156 LYSTERFIELD SOUTH
3782 MACCLESFIELD
3440 MACEDON
3085 MACLEOD
3085 MACLEOD WEST
3340 MADDINGLEY
3012 MAIDSTONE
3928 MAIN RIDGE
3144 MALVERN
3145 MALVERN EAST
3024 MAMBOURIN
3218 MANIFOLD HEIGHTS
3032 MARIBYRNONG
3216 MARSHALL
3938 MCCRAE
3204 MCKINNON
3048 MEADOW HEIGHTS
3000 MELBOURNE
3001 MELBOURNE
3004 MELBOURNE
3045 MELBOURNE AIRPORT
3052 MELBOURNE UNIVERSITY
3337 MELTON
3338 MELTON SOUTH
3337 MELTON WEST
3194 MENTONE
3194 MENTONE EAST
3159 MENZIES CREEK
3058 MERLYNSTON
3754 MERNDA
3916 MERRICKS
3926 MERRICKS BEACH
3926 MERRICKS NORTH
3340 MERRIMU
3064 MICKLEHAM
3124 MIDDLE CAMBERWELL
3206 MIDDLE PARK
3082 MILL PARK
3132 MITCHAM
3800 MONASH UNIVERSITY
3793 MONBULK
3433 MONEGEETTA
3127 MONT ALBERT
3129 MONT ALBERT NORTH
3094 MONTMORENCY
3765 MONTROSE
3224 MOOLAP
3039 MOONEE PONDS
3055 MOONEE VALE
3189 MOORABBIN
3194 MOORABBIN AIRPORT
3189 MOORABBIN EAST
3213 MOORABOOL
3933 MOOROODUC
3138 MOOROOLBARK
3195 MORDIALLOC
3058 MORELAND
3055 MORELAND WEST
3931 MORNINGTON
3024 MOUNT COTTRELL
3767 MOUNT DANDENONG
3217 MOUNT DUNEED
3930 MOUNT ELIZA
3796 MOUNT EVELYN
3441 MOUNT MACEDON
3934 MOUNT MARTHA
3149 MOUNT WAVERLEY
3156 MOUNTAIN GATE
3170 MULGRAVE
3218 MURGHEBOLUC
3163 MURRUMBEENA
3341 MYRNIONG
3781 NANGANA
3805 NARRE WARREN
3804 NARRE WARREN EAST
3804 NARRE WARREN NORTH
3805 NARRE WARREN SOUTH
3438 NEW GISBORNE
3219 NEWCOMB
3442 NEWHAM
3015 NEWPORT
3220 NEWTOWN
3042 NIDDRIE
3174 NOBLE PARK
3174 NOBLE PARK NORTH
3214 NORLANE
3215 NORTH GEELONG
3051 NORTH MELBOURNE
3113 NORTH WARRANDYTE
3070 NORTHCOTE
3168 NOTTING HILL
3435 NULLA VALE
3131 NUNAWADING
3099 NUTFIELD
3046 OAK PARK
3063 OAKLANDS JUNCTION
3166 OAKLEIGH
3166 OAKLEIGH EAST
3167 OAKLEIGH SOUTH
3809 OFFICER
3809 OFFICER SOUTH
3788 OLINDA
3204 ORMOND
3810 PAKENHAM
3810 PAKENHAM SOUTH
3810 PAKENHAM UPPER
3114 PARK ORCHARDS
3195 PARKDALE
3052 PARKVILLE
3340 PARWAN
3044 PASCOE VALE
3044 PASCOE VALE SOUTH
3204 PATTERSON
3197 PATTERSON LAKES
3912 PEARCEDALE
3341 PENTLAND HILLS
3149 PINEWOOD
3090 PLENTY
3335 PLUMPTON
3030 POINT COOK
3916 POINT LEO
3212 POINT WILSON
3207 PORT MELBOURNE
3944 PORTSEA
3181 PRAHRAN
3181 PRAHRAN EAST
3072 PRESTON
3072 PRESTON SOUTH
3072 PRESTON WEST
3054 PRINCES HILL
3030 QUANDONG
3023 RAVENHALL
3937 RED HILL
3937 RED HILL SOUTH
3072 REGENT WEST
3095 RESEARCH
3073 RESERVOIR
3121 RICHMOND
3121 RICHMOND EAST
3121 RICHMOND NORTH
3121 RICHMOND SOUTH
3431 RIDDELLS CREEK
3134 RINGWOOD
3135 RINGWOOD EAST
3134 RINGWOOD NORTH
3215 RIPPLESIDE
3185 RIPPONLEA
3442 ROCHFORD
3335 ROCKBANK
3434 ROMSEY
3084 ROSANNA
3939 ROSEBUD
3940 ROSEBUD WEST
3340 ROWSLEY
3178 ROWVILLE
3064 ROXBURGH PARK
3941 RYE
3810 RYTHDALE
3936 SAFETY BEACH
3977 SANDHURST
3171 SANDOWN VILLAGE
3191 SANDRINGHAM
3787 SASSAFRAS
3787 SASSAFRAS GULLY
3179 SCORESBY
3176 SCORESBY BC
3028 SEABROOK
3198 SEAFORD
3018 SEAHOLME
3011 SEDDON
3011 SEDDON WEST
3159 SELBY
3139 SEVILLE
3139 SEVILLE EAST
3789 SHERBROOKE
3916 SHOREHAM
3795 SILVAN
3977 SKYE
3927 SOMERS
3062 SOMERTON
3912 SOMERVILLE
3943 SORRENTO
3220 SOUTH GEELONG
3015 SOUTH KINGSVILLE
3205 SOUTH MELBOURNE
3752 SOUTH MORANG
3006 SOUTH WHARF
3141 SOUTH YARRA
3006 SOUTHBANK
3192 SOUTHLAND CENTRE
3015 SPOTSWOOD
3434 SPRINGFIELD
3171 SPRINGVALE
3172 SPRINGVALE SOUTH
3021 ST ALBANS
3219 ST ALBANS PARK
3941 ST ANDREWS BEACH
3088 ST HELENA
3182 ST KILDA
3183 ST KILDA EAST
3182 ST KILDA SOUTH
3182 ST KILDA WEST
3340 STAUGHTON VALE
3218 STONEHAVEN
3041 STRATHMORE
3041 STRATHMORE HEIGHTS
3152 STUDFIELD
3429 SUNBURY
3020 SUNSHINE
3020 SUNSHINE NORTH
3020 SUNSHINE WEST
3127 SURREY HILLS
3127 SURREY HILLS NORTH
3037 SYDENHAM
3149 SYNDAL
3029 TARNEIT
3037 TAYLORS HILL
3038 TAYLORS LAKES
3160 TECOMA
3106 TEMPLESTOWE
3107 TEMPLESTOWE LOWER
3154 THE BASIN
3792 THE PATCH
3074 THOMASTOWN
3219 THOMSON
3071 THORNBURY
3337 TOOLERN VALE
3142 TOORAK
3941 TOOTGAROOK
3012 TOTTENHAM
3032 TRAVANCORE
3785 TREMONT
3029 TRUGANINA
3915 TUERONG
3043 TULLAMARINE
3913 TYABB
3156 UPPER FERNTREE GULLY
3756 UPPER PLENTY
3158 UPWEY
3133 VERMONT
3133 VERMONT SOUTH
3084 VIEWBANK
3756 WALLAN
3216 WANDANA HEIGHTS
3139 WANDIN EAST
3139 WANDIN NORTH
3152 WANTIRNA
3152 WANTIRNA SOUTH
3113 WARRANDYTE
3134 WARRANDYTE SOUTH
3134 WARRANWOOD
3195 WATERWAYS
3087 WATSONIA
3087 WATSONIA NORTH
3096 WATTLE GLEN
3128 WATTLE PARK
3216 WAURN PONDS
3170 WAVERLEY GARDENS
3030 WERRIBEE
3030 WERRIBEE SOUTH
3012 WEST FOOTSCRAY
3003 WEST MELBOURNE
3049 WESTMEADOWS
3150 WHEELERS HILL
3219 WHITTINGTON
3429 WILDWOOD
3027 WILLIAMS LANDING
3016 WILLIAMSTOWN
3016 WILLIAMSTOWN NORTH
3181 WINDSOR
3750 WOLLERT
3115 WONGA PARK
3442 WOODEND
3442 WOODEND NORTH
3751 WOODSTOCK
3139 WOORI YALLOCK
3024 WYNDHAM VALE
3085 YALLAMBIE
3755 YAN YEAN
3091 YARRAMBAT
3013 YARRAVILLE
3139 YELLINGBO
3770 YERING
3063 YUROKE

What are our Terms and Conditions?

TERMS AND CONDITIONS

Full terms and conditions: https://woolleys.com.au/terms-conditions/

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.


WARRANTY INFORMATION

Full warranty information: https://woolleys.com.au/warranty/

Products serviced by Woolley Appliance Services PTY LTD are warranted against defects in workmanship and materials for a period of ninety (90) days.


RETURNS

Full return policy: https://woolleys.com.au/returns/

Returns of spare parts will be accepted provided that certain conditions are met.


SHIPPING

Full shipping information: https://woolleys.com.au/shipping/

Refer to our shipping information page regarding dispatch of spare part orders.


PRIVACY

Full privacy policy: https://woolleys.com.au/privacy-policy/

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