Book A Service


STEP-01Booking Form

Fill out the booking form with all the relevant details. Please include as much information about the fault as possible to assist our technician.

Adding the serial number increases the chance that we may have the correct parts for your product version onboard. 

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STEP-02Confirmation of Booking

The date selected in the booking form is your preferred date based on our availability at the time of submission although is subject to change. The date selected on the booking form is not guaranteed until our customer service team contacts you.

You will receive a call or SMS from our office shortly after making the booking, to secure the booking date you have requested and confirm any additional details we may require for the service. 

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STEP-03Technician Scheduled

On the morning of your scheduled service, you will receive an SMS from the technician containing an approximate timeframe of arrival (generally 2-3 hour time blocks). 

You will also receive an SMS or courtesy call when the technician is on their way to your product so that we can ensure someone is home for service.