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Pricing
In-Home Service Charge from
- One in-home technician attends and diagnoses one product
- Quotation provided for parts** (if applicable)
- Service Report emailed after service is concluded
- SMS timeframe provided on the morning of service
- Courtesy call or SMS from the technician before arrival
- Easy payment options on the day of service
Additional Pricing Information
Parts required for repair
Any part(s) required to complete the repair/service of your product will be quoted before proceeding with the repair.
If an additional technician is required for service
There is an extra charge per each additional technician applicable in cases where clothes dryers are stacked on washing machines, televisions above 65″ and/or products are otherwise safely inaccessible or unserviceable with one technician.
If you would like multiple products serviced
- $99.00 charge for each same-category product (e.g. laundry/dishwasher) where one technician can service both.
- $176.00 charge for each additional technician required due to different product categories (example. Television and Refrigerator both requiring service).
Travel and Parking fees
- A travel charge will be quoted before booking if applicable in cases where the postcode is =>30KM away from either branch location.
- $33.00 CBD surcharge applicable for postcode ranges 3000-3010, to allow for travel time, tolls, parking, access delays.
- Parking is required to be provided to the attending technician. If parking is a ticketed area, you will be requested to kindly make payment to the appropriate ticketing body to allow our vehicle to park for service.
Workshop Service and Transport
- $242.00 transport charge is applicable for the use of our delivery truck to pick-up and deliver the product after a workshop service requirement.
- Any additional labour required for workshop repair is quoted on conclusion of in-home assessment if a major repair is required in the workshop (e.g. re-gassing, sealed system repairs, etc.).
*Standard labour refers to routine in-home service work included as part of the service charge. Non-standard repairs—including compressor, drum or open cell replacements—may require additional labour (up to 2 hours) and specialised materials such as refrigerant gas, Lokring fittings, and other consumables. These are not included in standard labour and will be discussed and quoted prior to proceeding.
**If parts are not available via the supplier or the product is not repairable, the full service charge is still applicable. The included in-home assessment/labour charge on the first visit does not guarantee a repair.
Carry-In Service Charge
- Field technician is scheduled to diagnose one product
- Quotation provided for parts (if applicable)
- Service Report provided after service is concluded
- SMS provided on conclusion of service
- General service check
- Payment for repair is made upon collection (cash, card, EFTPOS)
Additional Pricing Information
Labour required for repair
Labour will be quoted in accordance with the complexity of the repair after assessment.
Parts required for repair
Any part(s) required to complete the repair/service of your product will be quoted before proceeding with the repair.
If you would like multiple products serviced
- $66.00 charge for each additional product upon arrival when booking the initial product.
Please Note: If parts are not available via the supplier or the product is not repairable, the carry-in service charge is still applicable. The assessment charge does not include the repair charge.