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Frequently Asked Questions
General Questions
You can simply fill out the booking form by clicking here.
Alternatively, you can call our friendly team on (03) 9361 9500 and select Option 1 to make a booking.
We are an Authorised Service Centre for Samsung and LG products. The products we service range from Televisions to Refrigerators, from Microwaves to Vacuum Cleaners and more. We can carry-out assessments for insurances, perform minor or major repairs and more.
For a full-list of what products we service, please visit our Our Services.
When booking with Woolley Appliance Services, you are provided with the following:
- A scheduled day for a technician to attend based on our next available booking date as well as your availability1
- An SMS on the morning of your booking outlining the estimated time of arrival from the technician2
- A courtesy call or message from the technician prior to arrival3
1In cases of unforeseen circumstances (e.g. technician illness and absences), you are rebooked for the next available booking date as a priority.
2The timeframe provided is an estimation only. We do not offer or guarantee specific timeframes for technician arrivals as this can be affected by cancelled bookings, repairs that take longer than anticipated, traffic, absences, etc.
3Depending on the proximity to the prior job, on average this is a 30-minute phone call prior unless otherwise requested by you at the time of booking.
We provide a 90-day labour and part warranty related to the same part and/or fault originally attended to.
For full terms please visit our warranty information page.
In-Home Service Charge Questions
- One technician to visit the address where the product is located1
- One product to be assessed/serviced2
- On-site in-home assessment or standard labour3 (if applicable) on the first visit only pertaining to this fault/service
- Service Report / Quotation4
1Additional charge is applicable in cases of products requiring more than one technician (e.g. stacked appliances, televisions over 65 inches, etc.). Additional travel charge is applicable for ‘out-of-area’ locations. Melbourne CBD and surrounds incur an area surcharge to allow for tolls, parking, access.
2Additional charge is applicable if there are multiple products to be assessed at the nominated location.
3Standard labour refers to routine in-home service work included as part of the service charge. Non-standard repairs—including compressor, drum or open cell replacements—may require additional labour (up to 2 hours) and specialised materials such as refrigerant gas, Lokring fittings, and other consumables. These are not included in standard labour and will be discussed and quoted prior to proceeding. If parts are required for repair, these are an additional cost and not included in the call-out charge; if transportation is required for a major repair in the workshop, this will incur additional charges; if parts are not available via the supplier or the product is not repairable, the full call-out fee is still applicable. The included in-home assessment/labour charge does not guarantee a repair.
4Service Report and any subsequent quotations are provided only once the call-out fee has been paid.
5This is a nominated date only and is subject to our confirmation call – it is not a guaranteed booking date.
Yes – a one-time travel charge is applicable for ‘out-of-area’ locations (generally areas outside 30KM from either of our office locations).
Additionally, Melbourne CBD and surrounds incur a $33.00 area surcharge to allow for tolls, parking, access delays.
No – if parts are required for repair, these are an additional cost and not included in the service charge.
Once the product is assessed, you will be provided a quote prior to any repair.
Yes – if either your clothes dryer is stacked on-top of a washing machine or your large (>65″ TV) is wall-mounted and you cannot uninstall either product, this incurs an additional charge for a second technician to attend to assist the primary technician. Please visit our Pricing page for more information.
Any additional product incurs a smaller additional cost if it can be serviced by the same technician. Please refer to our Pricing page.
Each of our technicians is specialised in different product categories, so you may need more than one technician.
Example 1. If you have a washing machine and a clothes dryer needing service, this is one “laundry technician”, so the additional price is as quoted above.
However if you have a refrigerator and a washing machine that both require service, this will require a “refrigeration technician” as well as a “laundry technician”, so both products will incur the standard service charge each.
The in-home service charge is for repair in-home only. Once we assess your product and if deemed to have a major (or intermittent) fault, transportation is required to our workshop. The additional fee (refer to our Pricing page) is for our delivery truck to pick-up for service, and deliver back after service. This fee is payable even if you decide not to proceed with the repair once it has arrived in our workshop, though will be reduced to half if you do not wish to accept delivery back of the product.